Where we ship
We ship anywhere in Canada. We don't ship outside Canada yet. If you're somewhere else and want Overpour, write to us and we'll tell you when that changes.
Remote and northern addresses can take longer than the estimates below. We'll always ship; we just can't promise the same speed.
What it costs
- $5.99 flat rate anywhere in Canada
- Free on orders of $50 or more
- Free on every subscription, always
Prices are in Canadian dollars. Shipping is calculated at checkout before you pay. There is nothing added afterwards.
How long it takes
Orders are packed within 1–2 business days. Delivery is usually 3–7 business days after that, depending where in the country you are.
Boxes ship from whichever of our locations can get to you fastest, so the origin isn't always the same.
We don't ship on weekends or statutory holidays. An order placed Friday evening is packed Monday.
Tracking
You'll get an email when your order is placed, and a second one with a tracking link when it ships. If the tracking link hasn't moved for several days, that's usually the carrier rather than the parcel. Write to us and we'll chase it.
If the address is wrong
Check the address at checkout. If you spot a mistake, email us straight away at support@overpourcanada.ca. If the box hasn't been packed yet we can usually fix it.
If a parcel is returned to us as undeliverable because the address was incomplete or incorrect, we'll refund the order less the shipping we paid, or re-send it once you cover postage again.
Returns
You can return an unopened box within 30 days of delivery for a full refund of the purchase price. Return postage is yours to cover, and we'd ask you to use a tracked service. We can't refund a parcel that doesn't arrive.
Because coffee is a food product, we can't accept returns on opened boxes. Once a foil bag has been opened we have no way to resell it, and no way to know how it's been stored.
To start a return, email support@overpourcanada.ca with your order number. We'll reply with where to send it.
If it arrives damaged or wrong
That's on us, and the 30-day unopened rule doesn't apply. Send us a photo and your order number and we'll replace it or refund it, whichever you'd rather. Don't send anything back. There's no sense in you paying postage for our mistake.
The same goes if your coffee arrives past its best-before date.
How refunds are paid
Refunds go back to the card or method you paid with. We process them within 2 business days of approving the return; your bank usually takes another 5–10 business days to show it.
Shipping charges aren't refunded on a change-of-mind return. They are refunded in full if the order was damaged, wrong, or never arrived.
Subscriptions
Subscription boxes ship free and follow the same timings. You can pause, skip, change your address or cancel at any time from your account. The link is in every email we send you.
Cancelling stops the next charge. It doesn't refund a box that has already been billed and shipped. If you cancel the same day you were billed and the box hasn't gone out, email us and we'll refund it.